Customer Support

Warranty

Standard Warranty

CPRO provides prompt and reliable repair services in the event of product defects. The warranty period is calculated from the CPRO shipment date, and the specific terms are listed below (extendable up to 5 years upon agreement). Please note that repairs for products past their warranty period may incur costs.

Product Category Standard Warranty
Analogue 2 years
IP 3 years
IP (MultiSensor, PTZ, Special) 2 years
Volume Projects 3 years
CPRO shall have not have obligation under this limited warranty
  • The basic warranty period has expired.
  • Defects result from the unauthorized modification, misuse.
  • The damage occurred by natural disaster.
For more information of RMA
  • If you need to return the cameras for RMA purpose, you need to provide at lease one information (MAC address or SN).
  • CPRO has RMA website, if you need more detailed information please visit at rma.cpro-cam.com.
  • Repairing cost different from each camera model type, if you would like to know please kindly contact at st@cpro-cam.com.
RMA HOME